Privacy Policy

We collect the following types of personal information when you use our Website: - Personal Identification: Name, email address, phone number, shipping and billing address. - Payment Information: Credit/debit card details, UPI ID, or other payment method details processed securely through our payment partner Razorpay. - Account Information: Login credentials, order history, wishlist items. - Device & Usage Data: IP address, browser type, operating system, pages visited, time spent on pages, and referral URLs. - Cookies: We use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic.

We use your personal information for the following purposes: - To process and fulfill your orders, including shipping and delivery. - To communicate with you about your orders, account, and customer support inquiries. - To send promotional emails, offers, and newsletters (you can opt out at any time). - To improve our Website, products, and customer experience. - To detect and prevent fraud or unauthorized transactions. - To comply with legal obligations and resolve disputes.

We do not sell or rent your personal information to third parties. We may share your data with: - Payment Processors: Razorpay for secure payment processing. - Shipping Partners: Shiprocket, Delhivery, BlueDart, or other courier services to deliver your orders. - Analytics Providers: Google Analytics to understand website usage and improve our services. - Legal Authorities: When required by law, regulation, or legal process. All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify.

We implement industry-standard security measures to protect your personal information: - All payment transactions are encrypted using SSL/TLS technology. - Payment card details are processed by Razorpay and are never stored on our servers. - We use secure servers and firewalls to protect stored data. - Access to personal data is restricted to authorized personnel only. While we take all reasonable precautions, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

Our Website uses cookies to: - Remember your preferences and login sessions. - Track items in your shopping cart. - Analyze website traffic and user behavior. - Deliver personalized content and advertisements. You can control cookie settings through your browser. Disabling cookies may affect the functionality of certain features on our Website.

You have the following rights regarding your personal data: - Access: Request a copy of the personal data we hold about you. - Correction: Request correction of inaccurate or incomplete data. - Deletion: Request deletion of your personal data, subject to legal obligations. - Opt-Out: Unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in our emails. - Data Portability: Request your data in a structured, commonly used format. To exercise any of these rights, please contact us at info@ezahi.com.

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

Our Website is not intended for children under 18 years of age. We do not knowingly collect personal information from minors. If we learn that we have collected data from a child under 18, we will promptly delete that information.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including to satisfy legal, accounting, or reporting requirements. Order-related data is retained for a minimum of 8 years as required by Indian tax and accounting regulations.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Continued use of our Website after changes constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us: Email: info@ezahi.com Phone: +91 98765 43210 Address: SCO 342-343, Sector 17-C, Chandigarh - 160017, India