Frequently Asked Questions
Find quick answers to common questions about our products and services
Orders & Shipping
How long does shipping take?
Do you ship internationally?
How can I track my order?
Can I change my shipping address after placing an order?
Returns & Exchanges
What is your return policy?
How do I initiate a return?
When will I receive my refund?
Do you offer exchanges?
Product Information
Is all your jewelry made from real silver?
How do I know my ring size?
Are your products hypoallergenic?
Do you offer custom jewelry design?
Care & Maintenance
How do I clean my silver jewelry?
Why does silver tarnish?
Does your jewelry come with a warranty?
Payment & Security
What payment methods do you accept?
Is it safe to shop on your website?
Do you offer Cash on Delivery (COD)?
Account & General
Do I need an account to place an order?
How do I reset my password?
Can I cancel my order?
Do you have a physical store?
Still Have Questions?
Can't find the answer you're looking for? Our customer support team is here to help.